ONETENDA · YOUR INFORMATION & CHOICES
Privacy Policy
Last updated: 10 October 2026
About OneTenda
OneTenda helps you discover tenders, organise company evidence and prepare bids. This policy explains how information is used when you use the available features of the app.
Information you provide
Your account includes your name, email address and sign-in identifiers. Your workspace can contain company and contact details, qualifications, certifications, financial information, saved tenders, bid notes, client or invoice records, uploaded documents and profile images.
Document reading and AI features use the documents, questions and relevant company evidence you select. They can produce extracted text, page references, conversations and review results. Upload information only when you have permission to use it, including information about other people.
If you explicitly make a tender public, its details and uploaded tender documents are available to other signed-in users. Review that choice before uploading confidential information.
How we use information
We use account and workspace information to sign you in, keep your records accessible to your account, find relevant opportunities, prepare document evidence and provide the reviews you request. Public tender notices come from their original publishers; consult the official notice for current requirements and deadlines.
Technical information, including request and error records, account identifiers, app or device details and network addresses, supports security, abuse prevention, troubleshooting and service operation.
Services that process information
Google Firebase handles sign-in and account verification. Your password is sent to Firebase for authentication; OneTenda does not save it in your workspace or removal receipt. Google Cloud hosts workspace records and private files. When available and requested, Google document-reading and Vertex AI services process document content and relevant evidence to provide results.
If subscriptions are available, Apple or Google handles store payments. RevenueCat processes your app account identifier, store purchase information and subscription status so OneTenda can verify access. Manage payment details with your store.
Some information is processed outside South Africa, including Firebase Authentication data in the United States. Other processing locations depend on the service used.
Optional alerts and device storage
When you enable alerts, we use your tender preferences, timezone, device delivery token and installation identifier to send notifications through Expo and the Apple or Google notification service. You can change alert preferences in Settings and device permission in your operating system.
The device stores sign-in state, workspace setup preferences and cached app data. An account-removal recovery receipt is stored securely on that device so you can check progress after sign-out. Keep the device and its receipt available while a request is pending.
Account removal and retained records
Open Account removal to request removal or check a saved receipt. An unfinished email verification does not prevent an email/password account from opening this flow. Recent password confirmation is required. If the service is unavailable or the result is unconfirmed, check the saved receipt or contact support; removal has not been confirmed.
The receipt distinguishes acceptance, removal of the live account, retained copies and review. Access may be restricted while the request is secured. Documents, extracted text, provider records and backups can take longer to remove. Acceptance does not mean every copy has been erased.
Limited removal and security records, including request identifiers, a hashed account identifier, verification timestamps and cleanup receipts, can remain to prevent a retired account regaining access or old work being replayed. They remain account-related information. Recovery copies, provider retention and records that must be kept for applicable legal obligations are assessed separately. Contact us for the retention status of your information.
Removing your OneTenda account does not cancel an App Store or Google Play subscription. Cancel or manage it through your store account.
Your choices and rights
You can update company information in your profile and change alert preferences in Settings. Under applicable law, including South Africa’s POPIA, you may request access, correction or deletion of your personal information and object to processing. We may need to verify your identity to protect your information.
Contact support@onetenda.co.za for a privacy request, account-removal assistance or questions about retained information. You can also lodge a complaint with the Information Regulator of South Africa.
Security and policy changes
Access controls, private file storage and secure connections help protect information. Protect your device and sign-in credentials, and contact support if you suspect unauthorised access. We update this policy when the service or its data handling changes; the date above identifies this version.